• 2009 – Senior Loss Adjuster, Technical Assessing
• 2015 – Joined YDR as Queensland State Manager
• 2017 – Became a partner of YDR
• 2021 – Became Associate Director of YDR Pty Ltd

Emma started her career in the insurance industry in 2009 and completed her loss-adjusting qualifications in 2011, when she also became a Senior Associate of the Australian and New Zealand Institute of Insurance and Finance.

Emma handles a variety of claim types, including contract works (material damage and liability), third-party property and personal injury claims, and professional indemnity claims. She specialises in contract works defects exclusion claims, complex professional indemnity matters, and public and products liability claims with a focus on the construction sector.

Emma was awarded the ANZIIF Young Insurance Professional of the Year in 2016. In 2017, she founded and became President of the Queensland Claims Discussion Group. Emma is also the former Vice President of the Women in Insurance Queensland Chapter, and former Division Councillor for AICLA.